Privacy Policy

The information we handle depends on how you interact with Spinwinera Casino. Some information is provided directly by you, while other information is collected automatically when you use the website or services. We only seek information that is reasonably relevant to operating, securing and improving the casino service.

Account and identity information

When you register or maintain an account, we may handle information such as your name, date of birth, username, password, contact details, address, preferences and account activity. We may also handle information needed to confirm that you are eligible to use the service and that an account is being used by the correct person.

Verification and compliance information

Depending on the circumstances, we may request identity or age verification documents and related information. This can include documents or details used to verify identity, prevent multiple or fraudulent accounts, support responsible gambling processes and meet legal or compliance requirements. We take reasonable steps to protect this information and limit access to people and service providers who need it for legitimate purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, winnings, account balances, payment methods, transaction history and related payment checks. Payment providers may process payment information under their own privacy policies. We may receive information needed to confirm a transaction without necessarily receiving or retaining complete payment credentials.

Technical, device and cookie information

When you use the website, we may collect technical details such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times and referring websites. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website usage and improve performance.

Communications and support information

If you contact us, we may retain the information you provide, including messages, account details, attachments and records of our communications. This helps us respond to questions, investigate concerns, verify requests and maintain an accurate support history.

We may share information with carefully selected providers that help us operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should only use information for authorised purposes and are expected to apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or our rights; to investigate suspected fraud or unlawful activity; to respond to a valid legal request; or to comply with applicable obligations. If business operations change, information may be handled as part of a restructuring, transfer or related transaction, subject to appropriate privacy protections.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, network or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

International handling

Some service providers or technology systems may be located outside Australia, meaning personal information may be accessed or stored in another country. Where this occurs, we seek to use arrangements that provide appropriate protection and support the secure delivery of the relevant service.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communication and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or destroy it in accordance with our procedures.